REFUND POLICY FOR RENTALS & SECURITY DEPOSITS

Your security deposit will be refunded within 1 to 4 business days after returning the vehicle, provided it passes inspection and meets all rental policy requirements. A full refund is issued if the vehicle is returned on time and in compliance with all guidelines. However, deductions may apply for policy violations, such as late returns or smoking in the vehicle. Thank you for your cooperation.

DRIVER’S LICENSE

A valid driver’s license from your state of residence is required at the time of rental and must remain valid throughout the entire rental period

INSURANCE

If you have full coverage auto insurance, you may use it to cover the rental car. Most insurance providers extend your existing coverage to our rental vehicles, regardless of their model or year. We will verify each renter's insurance to confirm eligibility for a reservation. We offer insurance options for renters without transferable coverage.

In the event of loss or damage to the rental vehicle—regardless of fault—you are financially responsible for the car’s full value at the time of rental or its salvage value, along with any associated expenses, including towing, storage, impound fees, administrative costs, and reasonable charges for loss of use. If the vehicle is stolen, your financial responsibility will not exceed its fair market value, provided it is determined that you and any authorized operator exercised reasonable care and did not contribute to or facilitate the theft.

PAYMENT

4up Enterprise accepts the following payment methods: . (CREDIT, DEBIT AND ZELLE IS NOW ACCEPTED)

ADDITIONAL DRIVER

You can include extra drivers in your rental agreement when you pick up your vehicle. Both the primary renter and any additional drivers must be present to sign the rental agreement and meet the standard rental qualifications, which include having a valid driver's license and meeting age requirements. A fee of$15 per day will be charged for each additional authorized driver. Thank you for your cooperation in helping us facilitate a smooth rental experience.

LOCAL RENTERS

All rentals are charged in 24-hour increments. For instance, if you rent a vehicle for two days, it must be returned within 48 hours of your original pick-up time. If you need more time, please let us know in advance to prevent any late fees. Thank you for your understanding and cooperation.

RENTAL DURATION

All rentals are charged in 24-hour increments. For instance, if you rent a vehicle for two days, it must be returned within 48 hours of your original pick-up time. If you need more time, please let us know in advance to prevent any late fees. Thank you for your understanding and cooperation.

SMOKING

All vehicles in our fleet are strictly non-smoking. Any smoking inside a rental vehicle will lead to the loss of your security deposit. We appreciate your cooperation with this policy, which helps us maintain a clean and enjoyable environment for all our customers.

CANCELLATION

Cancellations should be made more than 24 hours before your scheduled pick-up time to avoid any penalties. If you cancel within 24 hours, a charge equal to one day's rental fee, along with any applicable taxes and fees, will apply. We appreciate your understanding and encourage you to contact us with any questions about your reservation.

Your Trip, 4 Wheels, Explore Houston

Houston, Texas

Working hours

Monday: 8am - 7pm

Tuesday: 8am- 7pm

Wednesday: 8am - 7pm

Thursday: 8am - 7pm

Friday: 8am - 7pm

Sat-Sun: Off

@4upenterprise 2024 Copyright. All rights reserved.